KVP-digitus
Digitus offers comprehensive CRM solutions specifically tailored for companies looking to optimize their customer service, sales, and marketing.
Our primary focus is on HubSpot's Service Hub, complemented by the Sales and Marketing Hub, as well as the fentu FSM platform, which offers tailored Field Service Management solutions.
We mainly serve industries such as mechanical engineering, construction, medical technology, and other companies that rely on Field Service Management.
Your Benefits with KVP-digitus
Industry Focus:
Our solutions are specifically tailored to the requirements of mechanical engineering, construction, and medical technology
Customized Solutions:
Both HubSpot and fentu FSM can be tailored to meet your specific business requirements.
Efficient Implementation:
With our expertise in implementing CRM and FSM solutions, we guarantee a smooth and swift rollout.
Our Services
At KVP-digitus, we offer a comprehensive CRM consulting service tailored to meet the specific needs of our clients. Our consultants are experienced in all areas of CRM implementation, including:
- CRM Process Design
- Change Management
- Customer Service and Support
- Data and System Integration
- CRM Integration
- CRM Implementation
HubSpot Service Hub – Customer Service at the Highest Level
With the HubSpot Service Hub, we enable companies to centralise and streamline their entire customer service process. Our service solutions offer:
Ticketing System and Case Management: Track all customer inquiries in real-time and manage service cases from the initial request to full resolution.
Shared Inboxes: Improve team communication.
Automated Workflows: Optimize response times and accelerate customer service.
Knowledge Bases and Self-Service Portals: Allow your customers access to essential information and FAQs, enhancing team efficiency and alleviating customer service workload.
Especially in the fields of mechanical engineering and medical technology, reliable and rapid communication with customers is essential to coordinate maintenance and repairs. With the HubSpot Service Hub, you stay on top of all service requests, from initial inquiry to problem resolution.
In addition, we offer specialized CRM services:
- HubSpot Audit
- HubSpot Setup
- HubSpot Configuration
- HubSpot Integration
Onboarding - How We Can Help
In just a few steps, our team will fully implement your HubSpot platform and set you on the path to magical marketing.
1) Account Setup
We set up your HubSpot account, assist with domain setup, install the tracking code, and ensure that data flows into your new marketing automation system.
2) Technical Configurations
Our team uses a comprehensive list of over 100 settings to customize your HubSpot instance to meet your business's unique requirements.
Setting Up HubSpot Service Hub
The customer service software enables you to maintain relationships with existing and new customers long-term—through exceptional service, they become advocates for your business.
Starter
- Ticket Pipelines
- Shared Inbox
- Simple Ticket Automation
- Multiple Currencies
- Ticket Routing
- And more
Professional
Includes Starter features plus:
- Customer Portal
- Knowledge Base
- Customer Feedback Surveys
- SLAs
- And more
Professional Plus:
- Conversation Intelligence
- Field-Level Permissions
- Recurring Revenue Tracking
- Custom Objects
- And more
Service Hub Onboarding
With HubSpot Service Hub Onboarding, you can expect comprehensive technical and strategic consulting to successfully set up the Service Hub.
Process and Timeline
- Pre-Workshop Preparation
- Service Strategy
- Service Setup & Migration
- Integration (additional cost)
- Automation
- Training and Support
- Ongoing Support (additional)
Costs starting at 9,900 EURO
Next Steps
Ready to get started with HubSpot? Let’s explore how our onboarding process can be tailored to meet the specific needs of your business. Contact us today for a personalized consultation and schedule your initial meeting.
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fentu FSM – Effective Field Service Management
For companies managing field teams, our fentu FSM platform offers the ideal solution. With fentu, you can:
Plan maintenance and deployments: Monitor the status of your machines in real-time.
Manage service and maintenance contracts: Improve your technicians' efficiency.
Mobile solutions: Ensure that your technicians are well-informed, even on-site.
Service contract and SLA management: Automate the management of service contracts and ensure that all Service Level Agreements (SLAs) are met.
Our FSM solutions are particularly suited for the construction and medical technology sectors, where precise coordination and rapid response times are crucial.
HubSpot Sales and Marketing Hub – Uniting Sales and Marketing
In addition to service, we also offer solutions in sales and marketing. With the Sales Hub, you can:
Automate and optimize sales processes: To convert more leads.
Utilize CRM systems: To seamlessly track all customer interactions.
Personalized marketing campaigns: Boost customer engagement through tailored campaigns and targeted content.
The Marketing Hub helps you conduct targeted campaigns and enhance customer engagement, enabling you to better position your brand within the mechanical engineering, construction, and medical technology sectors.
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HubSpot and fentu FSM
Our combined expertise ensures optimized processes and maximum efficiency for construction and mechanical engineering industries. With the robust Field Service Management solutions of fentu FSM and the comprehensive marketing, sales, and service tools of HubSpot, we help you increase productivity, enhance customer satisfaction, and grow your business.
Get your initial consultation and learn more.
HubSpot + fentu: The integration of HubSpot Service Hub and fentu FSM provides a comprehensive solution for managing customer and field service. This integration ensures smooth communication, efficient scheduling, and effective issue resolution.
HubSpot + SAP / ERP
At KVP-digitus, we are experts in integrating HubSpot with leading ERP systems. We enable seamless business processes and enhance operational efficiency.
With over 15 years of experience in the SAP ecosystem, we work closely with leading ERP providers like SAP in Germany and internationally. Our team has successfully implemented HubSpot integrations with renowned ERP solutions such as SAP, Winworker, ABAS, Netsuite, and many more.
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Industries We Serve
At digitus, we combine the power of HubSpot Service and HubSpot Sales Hub with fentu FSM (Field Service Management) to create industry-leading solutions tailored to the specific needs of the mechanical engineering, construction, and medical technology sectors. Our customized solutions enhance both service and sales, ensuring a seamless customer experience and operational efficiency.
Mechanical Engineering
The mechanical engineering industry requires precise management of customer relationships, after-sales support, and complex service needs. With our HubSpot Service and fentu FSM solution, we provide you with the tools to enhance customer retention and automate the entire service process.
Construction Industry
The construction industry relies on smooth communication between various project stakeholders. With HubSpot Service and fentu FSM, we enable seamless integration of customer and project management, allowing your team to manage projects efficiently and respond to customer inquiries in real time.
Medical Technology
The medical technology industry demands exceptional precision and adherence to strict regulations. With HubSpot Service and fentu FSM, we provide solutions that help you efficiently manage customer relationships and optimize the servicing of medical devices.
This is how projects should run: Digitus demonstrated a high level of professionalism from the very beginning and maintained it throughout the project’s implementation. The setup and onboarding for the CRM went smoothly. Thank you for the professional consultation, execution, and completion of the project. New Rock Ventures
APM is a forward-looking company. HubSpot’s all-in-one CRM helped them revolutionize their workflows and improve customer communication. The user-friendly platform and HubSpot’s partner program facilitated adoption and helped reduce work processes by 50%. APM Property Management
Customer Stories
We work with installers, maintenance companies, contractors, and other technically oriented businesses that align with our vision of high growth without compromising on service and quality.
While other providers offer their templates or services, we remain unmatched with our elite implementation.
We are a true long-term partner and see ourselves as part of your team.
Singapur
ADRESSE
Keong Saik Rd. 1, The Working Capitol, Singapur 089109
Leonberg
ADRESSE
Aalener Str. 19, 71229 Leonberg, Deutschland